CRM Support
Comprehensive CRM Support
Need troubleshooting services for problems with your Act! database then call us, we have extensive experience in installing and resolving issues on:
Remote support
Our technicians can remotely login to your PC and resolve any issues relating to your CRM system. Remote support is very cost effective and time efficient. It’s perfect for Act! users requiring a quick fix.
On-premise support
We offer additional tailored support packages to meet our individual client needs on a scheduled monthly or quarterly basis.
Going the extra mile:
We provide FREE telephone support to the Administrator of the Act! database for one month from the completion of a new installation. This support does not cover additional training or issues caused by users.
Database Backup & Maintenance - Act! Software
If your database has not been backed up or maintained regularly, hire us to do it for you. Alternatively ask about our online training pay as you go service. We can teach you how of keep your database in the best of health.
Preventative Maintenance
In order to keep your database safe and performing optimally, it is recommended that you do the following as part of a preventative maintenance plan:
Database Backup and Restore
Perform regular backups of your database within the ACT! backup utility. Sage Support recommends that you make daily backups of your database. This process can be automated using the ACT! Scheduler. Perform a test restoration of your backup to ensure all of your data restores as expected. Copy your database backups to a secure, off-site location.
Diagnostic Maintenance
In ACT! Software on the Tools menu, select Database Maintenance, and click Check and Repair. This should be run before backups are taken and any time that a large amount of data has been added, updated or deleted from the database
Perform Database diagnostics and repair within the ActDiag utility. This utility generally performs more thorough checks of the database.
Protect and extend your Act! investment
There’s no better way to protect and extend your Act! investment than with Business Care, a comprehensive maintenance and support plan that delivers the latest technology, peace of mind and exceptional value to you and your business. This break and fix plan means if something goes wrong, a support analyst will help you get it right.
ACT Support with Business Care: Get automatic access to new product innovations, upgrades and patches. Including expert phone and email support you can count on plus valuable extras that optimize your system and grow your business.
| Smarter Business |
Act! Business Care |
Swiftpage Business Care |
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| Support Plan | Gold | Silver | Bronze | Gold | Silver | Bronze |
| Feature & Platform Enhancements | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ |
| Customer Support | ✔ | ✔ | ✔ | ✔ | ✔ | |
| Advanced level Act! Technical Support | ✔ | ✔ | Option | ✔ | ||
| Unlimited support calls | ✔ | ✔ | Option | ✔ | ||
| Act! emarketing discounts | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ |
| Appointment scheduling | ✔ | ✔ | ||||
| Voice message and e-mail support | ✔ | ✔ | ✔ | |||
| Local support in Ireland | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ |
| Dedicated consultant assigned to your business | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ |
| Support if customised or using Integration AddOns | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ |
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